You may return most new, unopened items within 30 days of delivery for a full refund. All skeins must not e caked and still have the intact yarn and in order to be deemed "new" We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
If you order from our site for delivery outside the United Kingdom, the parcel may be subject to import duties and taxes which are applied once the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges. If you would like further information please contact your local customs office before placing your order. Prior to Brexit this was not an issue within the European Union. However this now applies to all countries outside the United Kingdom. Customs rules are often applied on an adhoc basis and it is impossible to determine in advance if your parcel will be checked and if you will have to pay additional detail. You will need to pay any duties and taxes. We are so sorry this is now an issue for EU countries.
Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
We will not mark items as ‘Gifts’ as it would be a breach of Customs & Excise rules for us to do so.